Head of client support
Office in the US or remote within the US · Full-time
About Murblz
Murblz is a technology-driven company in global mobility. We help families, entrepreneurs and investors secure second citizenship, residence permits, tax residency, companies, bank accounts and property abroad. Since 2008 we have resolved more than 4,000 client cases, and we work only through official government programs.
We build our own technology: a multilingual client platform, an in-house CRM and the tools our experts use every day. So a client in São Paulo, Dubai or Tokyo gets the same fast, precise service. Backed by a group of private investors, we're scaling fast and investing in the team that will make Murblz the first name people think of when they plan a life abroad.
The role
Our clients trust us with some of the biggest decisions of their lives, and they expect answers fast, in their own language. As head of client support, you'll lead our multilingual support team and set the standard for service across every market.
What you'll do
- Lead support managers and specialists across languages and time zones
- Set service levels: first response time, resolution time and client satisfaction, and hit them
- Build shift coverage so clients get help in their business hours on every continent
- Own the knowledge base, escalation paths to lawyers and quality reviews
- Turn support data into product and process improvements together with product and operations
- Hire and onboard support specialists for new language markets
What you'll bring
- 8+ years in client support or client services, including 4+ years leading multilingual or distributed teams
- Experience in premium, legal, financial or professional services
- Strong command of help desk tools, CRM and support metrics
- Calm leadership under pressure and excellent written English
Nice to have
- Experience opening support in new countries
- Another language from our list
What we offer
- Competitive base salary
- Equity in a growing company
- Paid time off and local public holidays
- Health insurance for US employees
- Home office and equipment budget
- Annual learning budget
- Expert guidance on our own programs for team members and their families
Compensation
Competitive base salary, based on experience, skills and location. Our HR team will share the pay range for your location on the first call.
Location
You can work from our office in the US (Austin, TX) or remotely from anywhere in the United States. Candidates must be authorized to work in the United States. We are not able to sponsor employment visas for this role.
English is our working language: fluent English (C1 or higher) is required for every role at Murblz.
How to apply
Apply right here in the chat on this page. Share three things:
- A link to your public LinkedIn profile. It serves as your CV, so please make sure it is set to public.
- Your email.
- Your phone number.
Applications without all three can't be reviewed.
How we hire
- Application review. We review every application.
- Intro call with our HR team, 20–30 minutes. We'll share the pay range for your location.
- Working session, 60 minutes, live with the hiring manager: a 90-day plan and a real case from our team.
- Interviews with the hiring manager and future teammates.
- Offer.
If your experience is a match for the role, a member of our HR team will reach out to discuss next steps.
Murblz is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, citizenship or immigration status, age, disability, pregnancy, marital or partnership status, caregiver status, military or veteran status, or any other characteristic protected by law. If you need an accommodation during the hiring process, tell us in the chat.