Client support specialist (Indonesian and English)
Remote · Indonesia · UTC+7 business hours · Full-time
About Murblz
Murblz is a technology-driven company in global mobility. We help families, entrepreneurs and investors secure second citizenship, residence permits, tax residency, companies, bank accounts and property abroad. Since 2008 we have resolved more than 4,000 client cases, and we work only through official government programs.
We build our own technology: a multilingual client platform, an in-house CRM and the tools our experts use every day. So a client in São Paulo, Dubai or Tokyo gets the same fast, precise service. Backed by a group of private investors, we're scaling fast and investing in the team that will make Murblz the first name people think of when they plan a life abroad.
The role
Our clients trust us with some of the biggest decisions of their lives. You'll make sure every Indonesian-speaking client gets a fast, precise answer and always knows where their case stands.
What you'll do
- Answer client questions in Indonesian and English via chat, email and messengers
- Keep clients updated on case status, documents and next steps
- Resolve requests on first contact whenever possible; escalate complex questions to our experts and lawyers with a clear summary
- Keep our Indonesian knowledge base accurate and up to date
- Own your quality metrics: first response time, resolution time and client satisfaction
- Spot recurring issues and propose improvements to our product and processes
What you'll bring
- Native or near-native Indonesian and fluent English (C1 or higher)
- 1+ year in client support, client services or account management, ideally in premium or professional services
- Precise, empathetic writing and a calm, confident voice on calls
- Comfort with help desk tools and CRM, and with shifts in UTC+7 business hours
Nice to have
- Experience in legal, financial, relocation or travel services
- Another language from our list
What we offer
- Competitive base salary
- Equity in a growing company
- Paid time off and local public holidays
- Health insurance for US employees
- Home office and equipment budget
- Annual learning budget
- Expert guidance on our own programs for team members and their families
Compensation
Competitive base salary, based on experience, skills and location. Our HR team will share the pay range for your location on the first call.
Location
This is a fully remote role open to candidates based in Indonesia. You'll work UTC+7 business hours, shifts include one weekend day a month. You must be legally able to work from your country of residence.
English is our working language: fluent English (C1 or higher) is required for every role at Murblz.
How to apply
Apply right here in the chat on this page. Share three things:
- A link to your public LinkedIn profile. It serves as your CV, so please make sure it is set to public.
- Your email.
- Your phone number.
Applications without all three can't be reviewed.
How we hire
- Application review. We review every application.
- Intro call with our HR team, 20–30 minutes. We'll share the pay range for your location.
- Practical task, 1–3 hours, so you can show how you work. We respect your time.
- Interviews with the hiring manager and future teammates, including a short walkthrough of your task.
- Offer.
If your experience is a match for the role, a member of our HR team will reach out to discuss next steps.
Murblz is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, citizenship or immigration status, age, disability, pregnancy, marital or partnership status, caregiver status, military or veteran status, or any other characteristic protected by law. If you need an accommodation during the hiring process, tell us in the chat.